FAQ

-How should I pay for my order?
Paypal is the best option!

-Do you ship outside the UK?

We do, if you are making an order please email us first for a shipping quote, we cannot control these prices.

-What is your refund policy?

Unfortunately we do not accept refunds, so please make sure you have selected the right size and checked the size guide.
In the very unlikely event that your order is incorrect or damaged we will of course offer you an exchange or refund for your item. However you must contact us within the first 3 days of receiving your order.

-How long do I have to wait for my order?

All orders are posted out First Class and should be with you within 2/3 working days.

-My order hasn't arrived yet?

Please allow up to 5 days for your order to arrive, if you have still yet to recieve your order or there are problems with your order please email branchandanchor@gmail.com

Please can you include in your email, your full address, your order number and the date that you made an order. We will then get back to you asap.